The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

  1. The personal data we will collect;
  2. Use of collected data;
  3. Who has access to the data collected;
  4. The rights of Site users; and
  5. The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.


By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy; and
  2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;
  2. Location;
  3. Hardware and software details;
  4. Clicked links; and
  5. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;
  2. Email address;
  3. Phone number; and
  4. Business information.

This data may be collected using the following methods:

  1. Manual form fill.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Statistics.

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication.

Who We Share Personal Data With

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.


We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

08 8260 2157

Shop 1/5-19 Goodall Parade
Mawson Lakes, SA 5090

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

  1. Functional cookies
    Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
  2. Analytical cookies
    Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and
  3. Third-Party Cookies
    Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
    1. Website analytics and user monitoring.


This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Lloyd Read-Brain, at:

08 8260 2157

Shop 1/5-19 Goodall Parade
Mawson Lakes, SA 5090

PRIVACY POLICY for in clinic care

What is personal information?

Personal information is any information and opinion (whether true or not) about you. It may range from the very sensitive (e.g. medical history or condition) to the everyday (e.g. address and phone number). It would include the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible work placements.  Personal information includes sensitive information.

What is sensitive information?

Sensitive information is a special category of personal information.  It is information or opinion about your:

  1. Racial or ethnic origin
  2. Membership of a political association or religious beliefs, affiliations, or philosophical beliefs
  3. Membership of a professional or trade association or membership of a trade union
  4. Sexual preferences or practices
  5. Criminal record
  6. Health or disability (at any time)

It includes personal information collected to provide a health service.

Sensitive information can, in most cases, only be disclosed with your consent.

Who will be collecting your personal and sensitive information?

Your personal and sensitive information will be collected by Tick Performance Pty Ltd for its own use in connection with your work placements.

How your information will be collected?

This information will be collected from you directly when you fill out and submit a Tick Performance application form either via an online Job Vacancy platform or directly through our website or by other direct means.

Personal and sensitive information will also be collected when:

  1. We Complete reference checks to verify your work history and experience
  2. We receive the results of any competency or medical tests requested
  3. We receive any performance feedback (either positive or negative)
  4. We receive any complaint from or about you in the workplace
  5. We receive any information about a workplace accident or incident in which you are involved
  6. We receive any information about any insurance investigation, litigation, criminal matter, inquest, or inquiry you may be involved in
  7. You provide us with any additional information

When your information will be used?

Your personal and sensitive information may be used in connection with:

  1. Your onboarding with Tick Performance
  2. Our GuestTrack visitor log program requires data to be sent to the Government for contact tracing purposes
  3. Your application for employment
  4. Your work placement
  5. Your performance appraisals
  6. Any test or assessment (including medical tests and assessments) that you might be required to undergo
  7. Our identification of your training needs
  8. Any injury management or workplace rehabilitation plan or program
  9. Our investigation into any complaint or incident in which you may be involved
  10. Any insurance matter that requires disclosure of your personal or sensitive information.

Your personal and sensitive information may be disclosed to:

  1. Referees for the purpose of identification
  2. Our technology/software providers in order for you to access our technology platforms in relation to your onboarding, rostering, recruitment, and processing of your pay
  3. A worker’s compensation body or insurer
  4. Our contractors and or suppliers i.e.: RTW contractors, IT database providers
  5. Any person with a lawful entitlement to obtain the information
  6. Any person with a lawful entitlement to obtain the information or as a result of an investigation that requires disclosure of your personal and or sensitive information – including but not limited to Government, Statutory and Regulatory bodies, Superannuation Funds, The Department of Human Services and the Australian Taxation Office

If you do not give us the information?

If you do not give us the information we seek, you may be limiting our ability to employ you

Gaining access to your information to correct it if it is not correct

Subject to some exceptions, which are set out in the National Privacy Principles (principal 6 – Access and Correction), you have a right to see and have a copy of personal and sensitive information about you that we hold.  If you can establish that the information is not accurate, we will take reasonable steps to correct it so that it is accurate and up to date.  If you wish to access your rights of Access and Correction, you should contact the Staff Australia Privacy Officer


Why do we have Privacy Policy

Our policy explains how we handle your personal information.  It will be updated when our information handling practices change.

The Privacy Act 1988 requires us to have a privacy policy.

The Privacy policy outlines what kinds of personal and sensitive information we collect, why we collect this information, and how we use it.

‘Personal information’ is information or an opinion about an identified individual or an individual who is reasonably identifiable.

‘Sensitive information’ is a subset of personal information and includes information or an opinion about your:

  • Racial or ethnic origin
  • Political opinions
  • Religious beliefs or affiliations
  • Philosophical beliefs
  • Sexual orientation
  • Criminal record
  • Health information
  • Genetic information

What Personal Information we collect

We may collect personal information about you when it is reasonably necessary for, or directly related to, our functions and activities.  We may collect sensitive information about you where you consent, or provide such information freely.

The kinds of personal information we may collect includes:

information about you, such as your:

  • name
  • address
  • gender
  • date of birth
  • contact details

information about your circumstances, such as your:

  • employment status and history
  • cultural and linguistic background
  • health and welfare
  • disabilities
  • family circumstances

information about your family and other related persons, such as any:

  • partners
  • children
  • dependants
  • carers
  • nominees or authorised representatives

We may also collect information about you to help us establish and verify your identity and administer records, including:

  • departmental reference numbers
  • Department of Veterans’ Affairs (DVA) file numbers
  • NDIS numbers
  • Medicare information
  • healthcare identifiers

We may also collect information about how you use our online services and applications, such as:

  • pages you visit
  • online forms you fill in
  • your interactions with Tick Fitness and Physiotherapy
  • your chats with our virtual assistants
  • your language preferences, and
  • searches you make within our website(s)

How we collect your personal information

We collect your personal information through a variety of channels. This includes paper forms or notices, online portals, correspondence, face to face or over the telephone.

We may also collect your personal information from third parties including other government agencies:

  • in the course of administering treatment and therapy
  • in the lodgement of a complaint
  • When your personal information is collected from a third party, we take steps to inform you. This may occur through this Privacy Policy, application forms, notices or discussions with our staff.

Why we collect personal information.

We collect personal Information about you where it is reasonably necessary for, or directly related to your employment, functions or activities.

We may collect your personal information when it is reasonably necessary for delivering services.  For example, we may collect your personal information to:

  • confirm your identity
  • communicate with you, including by SMS or email via our electronic messaging service
  • provide advice about available support
  • verify data provided in relation to claims and reviews with third parties
  • manage complaints and feedback
  • manage and respond to requests for information

The reasons we collect your personal information will depend on your employment or the services you access or are seeking. Read more about why we collect your personal information for:

Information sharing with third parties

We may disclose your information to Australian Government agencies, state and territory agencies and third parties such as health funds.  The disclosure of your personal information will depend on the circumstances to which it relates.

How we store personal information

We take reasonable steps to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:

  • storing paper records securely as per Australian government security guidelines
  • only accessing personal information on a need-to-know basis and by authorised personnel
  • ensuring our buildings are secure, and
  • regularly updating and auditing our storage and data security systems
  • When no longer required, we destroy or archive personal information in a secure manner

How to Access and correct information about you

  • You have the right to:
  • ask for access to personal information that we hold about you, and
  • ask that we correct personal information we hold about you
  • If you ask, we must give you access to your personal information, and take reasonable steps to correct it if we consider it is incorrect, unless there is a law that allows or requires us not to.
  • We will notify you in writing, and explain our reasons if we refuse to give you access to, or correct, your personal information.


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